Frequently asked questions

Use our online booking at any time of day. Answer a few quick questions, pick your treatment, then choose a date and time that suits you. You will get an email confirmation straight away. You can also call or message us.

Book a skin consultation (£30, fully redeemable against treatment), or a free laser consultation and patch test if you are interested in laser. We will build a plan around your skin before you commit to anything.

Please give at least 24 hours' notice if you need to cancel or move your appointment. Late cancellations and missed appointments may be charged a £10 fee, as that time could have gone to another client.

Yes, before any laser treatment. The laser consultation and patch test is free and should be done at least 48 hours before your first session.

Our treatments are for clients aged 18 and over.

We are at 6 Carlisle Road in Derry city centre, BT48 6JJ, a short walk from the city-centre car parks.

It depends on the treatment and your skin. Laser hair removal usually takes 6 to 8 sessions, peels and microneedling often work best as a course of 3 or 4, and facials can be monthly. We will give you a clear plan and cost at your consultation.

Most of our treatments have little or none. Stronger peels can cause peeling for up to a week, and microneedling leaves skin pink for a day or two. We always tell you what to expect so you can plan around it.

Yes. Our lasers and peels are chosen to treat a wide range of skin types safely, and every laser course starts with a patch test.

Treatments are carried out by Ciara Gallagher and Wendy Sloan, our experienced skin and laser specialists, supported by doctors and prescribers for medical treatments.

UK delivery by Royal Mail 1st class is free. Next-day UK Special Delivery and tracked international options are shown at checkout and on our delivery and returns page.

ZO Skin Health is a medical-grade range that we prescribe after a consultation, so you get the right products in the right order. Send us an enquiry or book a consultation and we will put your routine together.

Some products, such as tretinoin and the Obagi Nu-Derm system, contain prescription-only ingredients. They can only be supplied after a consultation with one of our prescribers.

Unopened, undamaged non-prescription products can be returned within 14 days of delivery. See our delivery and returns page for full details.

Choose a value or a treatment, pay securely online and you will receive a voucher code by email within minutes. Forward it, print it or present it when booking.

Gift vouchers are valid for 12 months from the date of purchase and can be used on any treatment or product.

Treatments are subject to a consultation and, for laser, a patch test, so we can make sure the treatment is right for the person receiving it.